► DO I GET WARRANTY OF ORVENOTEK PRODUCTS ?

  • Yes. All orvenotek branded products are warranted against manufacuring defects and liable to be exchanged within 12 months from the date of purchase.

► WHAT IF I DONT LIKE THE PRODUCT AFTER PURCHASE ?

  • Well, there is no perticular policy about likes or dislikes, which is a personal attribute of an individual. However, we do have a return policy through which you can return a product within 7 days of receipt, under mentioned circumstances. Please read refund policy section.

► WHAT HAPPENS TO MY MONEY AFTER I RETURN THE PRODUCT ?

  • Oh Yes ! Your money is absolutely secured with us. Once you submit a cancellation or return request, after processing we will refund you all of it within 30 days of our receipt.

► HOW TO CLAIM WARRANTY ?

  • Its simple. You just need to go the warranty section. Register your product. Upload some snaps and submit the reason for claim. Our representative will get in touch with you within 72 hours of submission to process the claim.

► IS SHIPPING FREE ?

  • Yeah ! Well most of times. In case of few far reaching pincodes, we charge a nominal though.

DOES ORVENOTEK AVAILABLE OFFLINE AS WELL ?

  • Yes. We have our zonal distributors and retailers where you can buy orvenotek products. However it is best to buy directly online. As its hasslefree and you have more choices and options.

HOW THE WARRANTY PROCESS WORK ?

  • Well it is just few clicks. You can go directly to www.orvenotek.com/warranty.php and register your product. You need to upload your purchase invoice alongwith. Once you submit, our representative will follow up with you within 72 working hours and verify your details. Once all checked we will register your claim and schedule a pickup from your location. Once it reaches us, according to policy we will replace it or repair it and return to you. You will have to bourne just the shipping charge, rest is on us. 

WHICH PRODUCT HAVE REPLACEMENT WARRANTY AND WHICH HAVE REPAIRING WARRANTY ?

  • We make our products with utmost precision. However sometimes products do faulter. Orvenotek sets out full replacement policy for most of its products, apart from bluetooth wearables which comes under repairing warranty (TAT:15 days without the transit). There are however different warranty policy for merchants. Please refer merchant panel for that.

 ► WHAT IS MERCHANT PANEL ?

  • Merchant panel is for our offline business associates. They have separate login panel. For more write to us at info@orvenotek.com.

 

                              Have more queries !!!!!!!! Write to us care@orvenotek.com

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